How to Cancel Order(s) from Route Exceptions

Select order(s) to cancel and click on the Cancel Open Orders icon

• Related Articles

• How to Return Order(s) from Route Exceptions

  Select orders from route and click on the Return to Open Orders icon

• How to Cancel Order(s) from Non Delivery

  1. Go to Non Delivery section, then select order to cancel on grid 2. Click on the Cancel Order(s) button 3. Select Cancel Reason and Cancel Reason Notes (Optional) 4. Click Yes

• How to Cancel a Sales Order

  1. In Order Management, click to highlight sales order. 2. Press Cancel Order button. 3. Select Cancel Reason, Cancel Reason Notes (optional) and click Yes

• How to view Route Exceptions

  Click on Route Exception from Alerts section on Dashboard

• How to Manage Delivery Exceptions

  Click on Delivery Exceptions to navigate to Order Exceptions