How to Return Order(s) from Route Exceptions
Select orders from route and click on the Return to Open Orders icon
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How to Cancel Order(s) from Route Exceptions
Select order(s) to cancel and click on the Cancel Open Orders iconHow to view Route Exceptions
Click on Route Exception from Alerts section on DashboardHow to Manage Delivery Exceptions
Click on Delivery Exceptions to navigate to Order ExceptionsHow to Manage Non Delivery Exceptions
Click on Non Delivery Exceptions to navigate to Order ExceptionsHow to Cancel Order(s) from Non Delivery
1. Go to Non Delivery section, then select order to cancel on grid 2. Click on the Cancel Order(s) button 3. Select Cancel Reason and Cancel Reason Notes (Optional) 4. Click Yes