How to Manage Delivery Exceptions

Click on Delivery Exceptions to navigate to Order Exceptions

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• How to Manage Non Delivery Exceptions

  Click on Non Delivery Exceptions to navigate to Order Exceptions

• How to Return Order(s) from Non Delivery

  1. Go to Non Delivery section, then select order(s) to return to open orders on grid 2. Click on the Return to Open Orders button

• How to Cancel Order(s) from Non Delivery

  1. Go to Non Delivery section, then select order to cancel on grid 2. Click on the Cancel Order(s) button 3. Select Cancel Reason and Cancel Reason Notes (Optional) 4. Click Yes

• How to view Route Exceptions

  Click on Route Exception from Alerts section on Dashboard

• How to Edit a Route from Route Exceptions