How to Cancel Order(s) from Non Delivery

1.  Go to Non Delivery section, then select order to cancel on grid

2. Click on the Cancel Order(s) button

3. Select Cancel Reason and Cancel Reason Notes (Optional)

4. Click Yes​

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• How to Return Order(s) from Non Delivery

  1. Go to Non Delivery section, then select order(s) to return to open orders on grid 2. Click on the Return to Open Orders button

• How to Cancel Order(s) from Route Exceptions

  Select order(s) to cancel and click on the Cancel Open Orders icon

• How to Manage Non Delivery Exceptions

  Click on Non Delivery Exceptions to navigate to Order Exceptions

• How to Cancel a Sales Order

  1. In Order Management, click to highlight sales order. 2. Press Cancel Order button. 3. Select Cancel Reason, Cancel Reason Notes (optional) and click Yes

• How to Manage Delivery Exceptions

  Click on Delivery Exceptions to navigate to Order Exceptions