Smartdrops Portal | Order Exceptions

Order Exceptions
How to Cancel Order(s) from Non Delivery
1. Go to Non Delivery section, then select order to cancel on grid 2. Click on the Cancel Order(s) button 3. Select Cancel Reason and Cancel Reason Notes (Optional) 4. Click Yes
How to Return Order(s) from Non Delivery
1. Go to Non Delivery section, then select order(s) to return to open orders on grid 2. Click on the Return to Open Orders button

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How to edit an incomplete order
1. Double-click on incomplete order. 2. Edit order details to complete order Record.
How to view Route Exceptions
Click on Route Exception from Alerts section on Dashboard
How to Create a Sales Order
1. Click on Create New Order icon 2. Search for Customer Account Location using Search Criteria 3. Select Account and Create Order Record 4 (a). Create BULK Sales Order 4 (b). Create Cylinder Sales Order
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